Service Terms and Conditions
Thank you for using Signature Global Transportation Group parties agrees as follows:
1.Rates & Billing
Billing all services rendered from Signature Global Transportation Group will be billed to the customer’s credit card unless the client has established a corporate account set up on net 30 days. All accounts that are net 30 days must be approved by SGTG. A standard Gratuity of 20% will be added to every service bill, all additional gratuities paid to chauffeurs by the customer will be in addition to the standard 20% gratuity. All additional charges that cannot be calculated prior to service such as tolls, parking, phone usage and airport fees will be added to the final bill.
Hourly rates
All transportation rides will be billed at the pre- determined rate quoted to the customer prior to their trip. All hourly services will be billed at a 2hour minimum .US and Canadian rates are based on hourly or mileage charges. Whichever rate is greater. SGTG has a garage to garage door policy; from the time the vehicle leaves the garage until it returns to its home garage a fuel surcharge of 4% will be added to all bills. All hourly service will incur a 4% administration fee calculated on the base fare. ** Please note our rates are subject to change without any prior notice to customers **.
2. Cancellation & Changes
To Change or modify a reservation, Please call (866) 748-4638. All cancellation requests for future reservations may be modified in your acct at www.sgtg.net . Cancellations must be received at least 6 hours prior to the start to of a job .Clients can log into there accounts make these cancellations. All cancellations that are made 2 hours prior to a schedule pick up time must be called into the SGTG customer service. Cancellations and modifications made less than two hours before the scheduled pick-up time will result in a full charge equal to the cost of the trip.
International reservations require twenty four (24) hours advance notice for changes and modifications. Modifications and cancellations made less than twenty four (24) hours in advance of the scheduled pickup time will result in a full charge equal to the cost of the trip.
A charge will apply for a late cancellation. Please retain your cancellation number. If you experience difficulty locating your chauffeur, please call our customer service department at (866) 748-4638 leaving your pick-up location without notifying Signature Global Transportation Group may result in a "no-show" charge.
MISC
All online reservation for transportation service may only be requested online if the pickup time is no less than 8 hours from the time the request is received by SGTG. If the pick up time is less than 8 hours please call SGTG at (866) 748-4638. Request submitted online does not guarantee a confirmed reservation. A reservation is not considered confirmed unless you receive a confirmation number. An online request may be confirmed as a reservation or denied due to availability or invalid data entered by the customer, including, but not limited to, invalid credit card numbers, incomplete pickup information, and unserviceable requests. It is the customer's responsibility to verify that his or her request has been confirmed or denied. Once a request has been confirmed, all of these Terms and Conditions apply.
SGTG requests credit card information from all its online and corporate account customers. However No charges will be posted to any credit card entered until the reservation has been confirmed and completed or deemed "cancelled billable". SGTG will charge a 5% fuel surcharge at times depending on the average national price of a gallon of gasoline across all grades. SGTG has a NO Smoking policy is any of vehicles.
Your use of Signature Global Transportation Group services indicates your acceptance of these Terms and Conditions.
Copy Right Notice
All content on this Site, including, without limitation, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software are copyrighted materials of Signature Global Transportation Group or one or more of its affiliates, vendors, contractors, agents or content providers. Reproduction or storage of Materials downloaded, accessed or retrieved from this Site is subject to the U.S. Copyright Act of 1976 and international laws, treaties and conventions. Except as expressly provided in these Terms and Conditions, Signature Global Transportation Group and its affiliates, vendors, contractors, agents and content providers do not grant any express or implied rights or licenses under or related to any patents, copyrights, trademarks, trade secrets or other intellectual property rights.
Copy Right Infringement
Pursuant to 17 U.S.C. Section 512, as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Signature Global Transportation Group reserves the right to terminate a person's use of this Site and any services or information provided at or through this Site, if SGTG determines in its sole and absolute discretion that the person is engaged in any activity that may be infringing, including, without limitation, alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. Signature Global Transportation Group accommodates and does not interfere with standard technical measures used by copyright owners to protect their materials. In addition, pursuant to the Act, Signature Global Transportation Group has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. Signature Global Transportation Group designated agent to receive such notification of claimed infringement is:
2. Payment. Customer shall pay for Services as set forth in Exhibit A; payment amounts shall be in USD. Provider may increase such rates for Services annually; however such increases shall not exceed the Consumer Price Index. Unless otherwise stated in a Work Order, all payments are due upon receipt of invoice. Payments received later than thirty (30) days after invoice shall be subject to annual interest at the rate of 18% or the highest permitted by state law and Customer agrees that late or missed payment is material breach of this Agreement. If any account becomes delinquent and is sent to a collections agency, attorney or becomes the subject of litigation, Customer is liable for the payments due, interest charges and the costs and expenses of collections, attorneys fees or litigation.
3. Relationship. Provider’s relationship with Customer shall be that of an independent contractor and nothing in this Agreement should be construed to create a partnership, joint venture, agency or employer-employee relationship.
4. Confidentiality. Neither party shall disclose or use for any purpose except as outlined hereunder (I) the financial terms of this Agreement, (ii) the technology, ideas, formulae, know how, documentation, procedures, algorithms and/or trade secrets embodied in the Services, technical documentation, solution methodology (e.g. forecasting and optimization techniques), user manuals and other deliverables, (iii) Customer business or marketing data; and/or (iv) any other information, whether in written or magnetic media, that is identified as confidential; except such information that (a) is known to either party prior to its first receipt of such information, (b) is generally known to the public prior to its receipt by Customer, (c) becomes available to the public other than as a result of a disclosure by either party; (d) is required to be disclosed pursuant to an applicable law or by order of any court or governmental agency; or (e) is independently developed by either party without reference to confidential information.
5. Intellectual Property
a. Rights Reserved. Provider and its licensors retain and reserve exclusive ownership of all worldwide copyrights, trade marks, service marks, trade secrets, patent rights, moral rights, property rights and all other industrial rights in the Services, including any derivative works, modifications, customizations, updates, or enhancements. All rights in and to the Services not expressly granted to Customer in this Agreement are reserved by Provider and its licensors.
b. Customer License. Effective upon payment of fees due hereunder, Provider grants to Customer a non-exclusive, non-transferable, license for Customer to use the Services. All rights not set forth in this license are reserved by Provider. Customer acknowledges that the Services and their structure, organization, and source code constitute valuable trade secrets of Provider. Accordingly, Customer agrees not to (a) modify, adapt, alter, translate, or create derivative works from the Services; (b) sublicense, lease, rent, loan, or otherwise permit a third party to use the Services; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code for the Services; or (d) otherwise use the Services except as expressly allowed in this Agreement. Customer shall not use the Services in a way that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees.
c. Provider License. Customer hereby grants Provider a non-exclusive license to reproduce trademarks, logos, content, video, sound and images as provided by Customer for the purposes hereunder; upon any expiration or termination of this Agreement, this license shall terminate.
6. Warranty.
a. Services Warranty. Provider shall perform Services at or above industry standards and Services shall substantially conform to Exhibit A.
b. EXCEPT AS PROVIDED IN THIS SECTION “WARRANTY”, THE SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER. CUSTOMER RECOGNIZES THAT THE AS IS CLAUSE OF THIS AGREEMENT IS AN IMPORTANT PART OF THE BASIS OF THIS AGREEMENT, WITHOUT WHICH PROVIDER WOULD NOT HAVE AGREED TO ENTER THIS AGREEMENT. PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT REGARDING THE SERVICES SHALL BE DEEMED A WARRANTY FOR ANY PURPOSE OR GIVE RISE TO ANY LIABILITY OF PROVIDER WHATSOEVER. CUSTOMER ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES IN THIS AGREEMENT.
7. LIMITATION OF LIABILITY. PROVIDER SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, UNDER ANY CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, REVENUE OR SAVINGS, LOSS OF GOODWILL, OR THE LOSS OF USE OF ANY DATA, EVEN IF PROVIDER HAD BEEN ADVISED OF, KNEW, OR SHOULD HAVE KNOWN, OF THE POSSIBILITY THEREOF. UNDER NO CIRCUMSTANCES SHALL PROVIDER’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO PROVIDER UNDER THIS AGREEMENT. CUSTOMER ACKNOWLEDGES THAT THE FEES PAID BY IT REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT PROVIDER WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY.
8. Force Majeure. Either party shall be excused from performing hereunder to the extent that it is prevented from performing as a result of any act or event which occurs and is beyond its reasonable control, including, without limitation, acts of God, war, weather, utility or telecommunications outages, unrest or riot, strikes any action of a governmental entity; etc. provided that the party experiencing the force majeure provides the other with prompt written notice thereof and uses reasonable efforts to remedy effects of such matter.
9. Non-Solicitation. Customer agrees not to solicit, directly or indirectly, any contractor or employee of Provider to leave Provider or accept other employment of any kind for a period of one year after termination of this Agreement.
10. Termination and Term. Either party may terminate this Agreement without cause upon completion of any Work Order and payment therefore. Provider shall be paid for all Services performed, and all expenses accrued, through receipt by Provider of any notice of termination. Either party may also terminate this Agreement for material breach by the other and failure to cure such breach within thirty days. The term of this Agreement shall begin upon the Effective Date and terminate (2) years thereafter.
11. Legal Compliance. Provider may suspend or terminate Services immediately upon receipt of any notice which alleges that Customer has used the Services for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees. In such event, Provider may disclose the Customer’s identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and Provider shall not be liable for damages or results thereof and Customer agrees not to bring any action or claim against Provider for such disclosure. |
